Rafael Bernardo da Silva

Rafael Bernardo da Silva, PMP, ITIL, is an experienced professional currently serving as a Senior Application Support Analyst at Alpargatas S.A. since June 2023, focusing on SAP Global Support Model and incident management while developing support KPIs and improving processes. Previously, Rafael worked at Kyndryl as an Iteration Manager/Scrum Master from September 2021 to June 2023, facilitating agile ceremonies and enhancing squad metrics. Rafael's extensive tenure at IBM, spanning nearly a decade, included roles as an Iteration Manager, Financial Analyst, Engagement Lead, and Project Manager Assistant, where proficiency in Agile methodologies, financial reporting, and customer project management was developed. Earlier experience includes project assistance at BRQ Digital Solutions and export processes at Brasiliense Comissária de Despachos Ltda. Rafael holds a degree in Administration with a focus on foreign trade from Faculdades Integradas IPEP.