Prasanna R.

Prasanna R. has over 25 years of experience in product support and management within the technology sector. Currently serving as Director of Product Support at Altisource since November 2013, Prasanna leads a 65-member team focused on providing support for the REALSuite of products catering to mortgage servicer businesses, with responsibilities including customer satisfaction, system availability, incident resolution, and operational efficiency. Prior roles include Senior Manager at TESCO HSC, where Prasanna managed IT support for applications across 13 countries, and Technical Manager at Ness Technologies, providing support to prestigious clients like Vodafone and France Telecom. Earlier experience includes positions at i2 Technologies, Amadeus India, and Computer Garage India, contributing to a diverse skill set in customer support and technical management. Prasanna earned a Bachelor of Engineering in Electronics and Communication from Malnad College of Engineering.