Adrian Devin

Adrian Devin is a seasoned business analyst currently working at Altus Group since October 2022, specializing in Global Support Operations. Prior experience includes a substantial tenure at CPAP.com from January 2011 to April 2022, where Adrian held roles including Business Workflow Analyst, Customer Support Manager, and Returns Manager. As a Business Workflow Analyst, Adrian implemented improvements via Agile methodology and Jira, achieving notable increases in average order value, shipped orders, and overall efficiency. In the Customer Support Manager role, Adrian focused on enhancing standard procedures and policies for the customer support team and participated in recruitment processes. Adrian's earlier experience as Returns Manager involved collaborating with team members to optimize the returns process while ensuring exceptional customer service. Adrian holds a Bachelor of Arts in Sociology from Fort Hays State University, complemented by education from Kansas State University and Washburn University.