Shruti Babre

BI Engineering Manager, Americas CX Analytics at Amazon

Shruti Babre is an accomplished BI Engineering Manager at Amazon, overseeing operational analytics delivery for multiple defect elimination programs across the Americas and enhancing customer experiences for millions. With previous experience as a BA Manager specializing in learning performance, change, and content analytics, Shruti has developed long-term strategies and improved operational effectiveness. Prior roles include Senior Information Manager at NHS National Services Scotland, where Shruti led a team in creating high-quality information management services, and Customer Insight Manager, responsible for analyzing data for the UK Government's Covid-19 Testing Programme. Past experiences also include managing the ScotSTAR information portfolio at the Scottish Ambulance Service and various roles at NHS National Services Scotland, culminating in extensive experience in data analytics and stakeholder management. Educational qualifications include a Master of Science from The University of Edinburgh and a Post Graduate Diploma from Delhi University.

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Bellevue, United States

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Amazon

14163 followers

Amazon is an American multinational technology and vast Internet-based enterprise that sells books, music, movies, housewares, electronics, toys, and many other goods, either directly or as the middleman between other retailers and Amazon.com's millions of customers. More specifically, they are a company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. Their mission is to be Earth's most customer-centric company. Its actions, goals, projects, programs, and inventions begin and end with the customer top of mind. Amazon was founded by Jeff Bezos. Initially an online marketplace for books, it has expanded into a multitude of product categories: a strategy that has earned it the moniker The Everything Store. It has multiple subsidiaries including Amazon Web Services (cloud computing), Zoox (autonomous vehicles), Kuiper Systems (satellite Internet), and Amazon Lab126 (computer hardware R&D). Its other subsidiaries include Ring, Twitch, IMDb, and Whole Foods Market. Amazon has earned a reputation as a disruptor of well-established industries through technological innovation and mass scale. As of 2021, it is the world's largest online retailer and marketplace. In 2021, it surpassed Walmart as the world's largest retailer outside of China, driven in large part by its paid subscription plan, Amazon Prime, which has over 200 million subscribers worldwide. It is the second-largest private employer in the United States. Amazon also distributes a variety of downloadable and streaming content through its Amazon Prime Video, Amazon Music, Twitch, and Audible units. It publishes books through its publishing arm, Amazon Publishing, film and television content through Amazon Studios, and has been the owner of film and television studio Metro-Goldwyn-Mayer since March 2022. It also produces consumer electronics—most notably, Kindle e-readers, Echo devices, Fire tablets, and Fire TVs.


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