Mathew White

Mathew White is a seasoned professional in the telecommunications and contact center industry with a career spanning over two decades. Currently serving as a Global Voice Senior Engineer at American Express Global Business Travel since October 2022, Mathew previously held roles as a Cisco IVR Specialist at Virgin Media O2 and a Cisco UCCE/Contact Centre Consultant at Vodafone, where expertise included call routing scripting and chatbot development using Google Dialogflow. Mathew's earlier experience includes positions as an Application Specialist at Cable&Wireless Worldwide, a Contact Centre Technical Consultant at HSBC, a Technical Voice Engineer at Capital One, and a Technical Consultant at BT Global Services, supporting large-scale contact center operations. Mathew's educational background includes a BA in Business Studies from Liverpool John Moores University.