Amity Solutions (formerly Eko)
Apichaya Chaken has a diverse background in project management and leadership roles. Their most recent position was as the Sr. Director of Amity Solutions (formerly Eko), where they focused on optimizing client support systems, training, and standards. Apichaya also led a team of Technical Success and Support professionals, ensuring quality support and engagement met defined standards. Prior to this, Apichaya worked as a Project Manager at ConvoLab, Siam Rajathanee Co., Ltd., SOFTSQ.co.,Ltd., Stream I.T. Consulting Ltd., Pi R Square CO., LTD., and THiNKNET Co., Ltd. Apichaya demonstrated skills in eliciting project requirements directly from clients, establishing detailed project timelines, and managing progress and resources. In the earlier stages of their career, Apichaya worked as a Test Engineer and a Project Coordinator, demonstrating their technical and organizational abilities. Apichaya started their career as a Programmer Trainee at Soft Square Group.
Apichaya Chaken obtained a Bachelor's degree in Computer Science from Khon Kaen University between the years 2008 and 2011. In addition, Apichaya has obtained certifications in Customer Success Management Fundamentals and Using Feedback to Drive Performance from LinkedIn, with the year of obtaining those certifications being 2023.
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Amity Solutions (formerly Eko)
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At Amity Solutions, we are driven by a powerful vision: to revolutionize the way businesses connect and engage with their customers and employees. Our dedication to innovation and cutting-edge technology has led us to craft a suite of groundbreaking solutions that cater to the digital needs of modern enterprises. With a focus on enhancing communication, productivity, and customer satisfaction, our core offerings include Enterprise A! Chatbot Platform that streamlines interactions, AI-based generative Chatbots that learn and adapt, and pre-built social features designed to enhance the engagement of apps and websites. But we don't stop there. We understand that engaged employees are the heart of successful organizations, and that's why we also offer building blocks for creating captivating employee experiences. These experiences foster collaboration, boost morale, and contribute to a vibrant company culture. Hundreds of enterprise organizations, including Kasikorn Bank, True ID, and Airasia, have already experienced the transformative power of our AI solutions. Amity Solutions platforms are used to send over 27 million messages per month and enable employee interactions for over 600 thousand end users.