Derek Burgess

Derek Burgess serves as the Director of Client Experience Strategic Initiatives at AmTrust Financial Services, Inc., where an influential role has been taken in the development of strategies to enhance client experience within the Sales and Product organization. Previous experience includes pivotal positions such as Director of Claim Strategy & Innovation, Digital Transformation Strategy Master, and Corporate Strategy Associate Consultant at American Family Insurance, contributing to significant advancements in claims processes and digital transformation strategies. Education credentials include a Bachelor of Science from James Madison University, an Executive Education program at The Wharton School, ongoing executive studies at The University of Chicago Booth School of Business, and a Chartered Property Casualty Underwriter designation from the American Institute For Chartered Property Casualty Underwriters.