Navman Shaikh

Navman Shaikh is currently serving as an IT Ops & Tech Support professional at ANAROCK, with a focus on Product, Tech Support, IT Ops, Artificial Intelligence, AI Agents, Prompt Engineering, Chatbot Training, CRM Ticketing Tools, Ticket Management, and Customer Satisfaction since July 2023. Prior experience includes working as a Technical Support Analyst at ConnectWise from May 2022 to July 2023, where proficiency in ServiceNow and Jira was demonstrated along with various other skills. Navman was a Technical Support Specialist at Ubisoft India from April 2021 to April 2022, providing application support, and held the position of Technical Associate at GraphXsource from August 2019 to February 2021, with responsibilities in team management and quality assurance. Educational qualifications include a Bachelor's of Computer Application in Computer Science from Savitribai Phule Pune University, completed in May 2019.