AnswerIQ
Chris Picardo serves as a Board Director at Terray Therapeutics since October 2021 and is a Partner at Madrona Venture Group since December 2017. Additionally, Chris holds the position of Senior Associate at Madrona Venture Group. Since February 2019, Chris has been a Board Observer at Ovation.io and Knock, with similar roles at Shyft, Unearth Technologies, Inc., Booster Fuels, Domicile, AnsweriQ, and Amperity, all starting in December 2017. Chris earned a Bachelor of Arts degree in Mathematics and English from Williams College between 2009 and 2013.
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AnswerIQ
AnswerIQ is an artificial intelligence service in the customer support space. We use sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues andmore importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system.AnswerIQ is a Seattle-based company, a spin out from GE and has licensed the Wise.io customer service platform. The founding team has a successful track record and are passionate about making customer service/support a differentiator for your business.