Anywhere365
Andy Chainey is a seasoned professional in the telecommunications sector, currently serving as a 2nd/3rd Line Support Engineer at ANYWHERE365® since July 2022. With extensive experience as an Installation & Maintenance Engineer at NIX Communications Group Ltd and as a Consultant Specialist in VOIP Switchboard at AC Fusion Ltd, Andy specializes in the design, installation, upgrading, and support of VOIP Attendant Console Switchboards. Andy is Arc 6 accredited and brings over 15 years of expertise in VOIP, including 10 years as an Arc specialist while also holding the position of Technical Support Engineer at Enghouse Interactive from July 2019 to August 2022. Educational credentials include an HND in Telecommunications Engineering and O levels, complemented by an apprenticeship with GPO/British Telecom.
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Anywhere365
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Anywhere365 is a leading dialogue management and cloud contact center platform, trusted by 1,800 global enterprise customers, such as McDonalds, Philips, DHL and Emirates. Microsoft certified Anywhere365 as the world’s first Microsoft Teams Connected Contact Center. This certification confirms Gartner’s earlier recognition of the power ofAnywhere365 as a native solution to optimize Microsoft Teams with Cloud Contact Center and Enterprise Dialogue Management capabilities.Don't miss out on the most disruptive trend in business communications. Fully leverage all your existing investments in the Microsoft Stack to engage your customers effortlessly across any communications channels, from any device, location and at any time. Anyone in your business can become the contact center. That’s why we report on customer dialogues across the entire enterprise. Not just in the contact center. This allows you to focus on improving CX and streamline operations.Our AI Bots handle all routine customer requests, leaving more complex dialogues to live agents. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents work from a single pane of glass, without all kinds of point solutions, resulting in a faster call handling, saving costly time and over-delivering to the customer’s expectation.Run the Anywhere365 Dialogue Cloud on a private or public cloud or as-a-service. You are in control and can select the deployment model that works for you. Anywhere365 is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead. Let's connect, I’d be happy to show you a demo!