Anywhere365
Awil Abdi is a seasoned professional in the fields of business development and unified communications, currently serving as Global Business Development at WORKSTREAMPEOPLE | ANYWHERE365 since November 2018. With a focus on enhancing business communications through innovative platforms, Awil contributes to the development of the Anywhere365 Unified Contact Center for Skype for Business and Microsoft Teams. Prior experience includes founding and leading Marchwood Systems Integration as CEO, co-founding TelaLink IT Ltd, and serving as Technical Sales Account Manager at Mitel, where responsibilities included fostering relationships with Microsoft Partners to promote growth in Microsoft's Lync business unit. Awil's career began at prairieFyre Software Inc. as Team Lead for New Product Introduction, and educational qualifications include a degree in Computer Science and Computer Engineering from Algonquin College of Applied Arts and Technology, along with a certification from Global Knowledge.
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Anywhere365
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Anywhere365 is a leading dialogue management and cloud contact center platform, trusted by 1,800 global enterprise customers, such as McDonalds, Philips, DHL and Emirates. Microsoft certified Anywhere365 as the world’s first Microsoft Teams Connected Contact Center. This certification confirms Gartner’s earlier recognition of the power ofAnywhere365 as a native solution to optimize Microsoft Teams with Cloud Contact Center and Enterprise Dialogue Management capabilities.Don't miss out on the most disruptive trend in business communications. Fully leverage all your existing investments in the Microsoft Stack to engage your customers effortlessly across any communications channels, from any device, location and at any time. Anyone in your business can become the contact center. That’s why we report on customer dialogues across the entire enterprise. Not just in the contact center. This allows you to focus on improving CX and streamline operations.Our AI Bots handle all routine customer requests, leaving more complex dialogues to live agents. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents work from a single pane of glass, without all kinds of point solutions, resulting in a faster call handling, saving costly time and over-delivering to the customer’s expectation.Run the Anywhere365 Dialogue Cloud on a private or public cloud or as-a-service. You are in control and can select the deployment model that works for you. Anywhere365 is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead. Let's connect, I’d be happy to show you a demo!