Anywhere365
Damian Black is an accomplished technology executive with extensive experience in product management, development, and business leadership across multiple companies. Currently serving as Chief Product and Technology Officer at ANYWHERE365®, Damian leads product technology and engineering for a leading Microsoft Teams-based solution. Previously, Damian held the position of VP Platform Products at Thales Guavus, overseeing the analytics platform's management team and roadmap. As the Founder, CEO, CTO, and Chairman of SQLstream, Damian established a leading position in the streaming analytics market. Earlier roles include VP of Sales at Neustar Inc., Founder and CEO of Disruptivetech, and key positions at Followap, XACCT Technologies Ltd., and Hewlett-Packard Inc. Damian holds a First Class B.Sc (hons) in Computer Science and Engineering from The University of Manchester.
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Anywhere365
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Anywhere365 is a leading dialogue management and cloud contact center platform, trusted by 1,800 global enterprise customers, such as McDonalds, Philips, DHL and Emirates. Microsoft certified Anywhere365 as the world’s first Microsoft Teams Connected Contact Center. This certification confirms Gartner’s earlier recognition of the power ofAnywhere365 as a native solution to optimize Microsoft Teams with Cloud Contact Center and Enterprise Dialogue Management capabilities.Don't miss out on the most disruptive trend in business communications. Fully leverage all your existing investments in the Microsoft Stack to engage your customers effortlessly across any communications channels, from any device, location and at any time. Anyone in your business can become the contact center. That’s why we report on customer dialogues across the entire enterprise. Not just in the contact center. This allows you to focus on improving CX and streamline operations.Our AI Bots handle all routine customer requests, leaving more complex dialogues to live agents. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents work from a single pane of glass, without all kinds of point solutions, resulting in a faster call handling, saving costly time and over-delivering to the customer’s expectation.Run the Anywhere365 Dialogue Cloud on a private or public cloud or as-a-service. You are in control and can select the deployment model that works for you. Anywhere365 is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead. Let's connect, I’d be happy to show you a demo!