Anywhere365
Erwin van Dis is an experienced professional with a background in support, consulting, and customer success roles. Currently serving as the Manager Support Americas and holding previous positions as Team Lead Professional Services Americas and Customer Success Manager at ANYWHERE365® since November 2018, Erwin has developed a robust skill set in managing teams and ensuring customer satisfaction. Prior experience includes roles as Medior Consultant and Junior Consultant at CoolProfs from November 2014 to October 2018. Erwin van Dis holds a Master of Science in Strategic Management and a Bachelor of Science in Business Administration from Erasmus University Rotterdam, where studies were completed in 2014 and 2013, respectively. Earlier education was completed at Develstein College from 2004 to 2010.
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Anywhere365
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Anywhere365 is a leading dialogue management and cloud contact center platform, trusted by 1,800 global enterprise customers, such as McDonalds, Philips, DHL and Emirates. Microsoft certified Anywhere365 as the world’s first Microsoft Teams Connected Contact Center. This certification confirms Gartner’s earlier recognition of the power ofAnywhere365 as a native solution to optimize Microsoft Teams with Cloud Contact Center and Enterprise Dialogue Management capabilities.Don't miss out on the most disruptive trend in business communications. Fully leverage all your existing investments in the Microsoft Stack to engage your customers effortlessly across any communications channels, from any device, location and at any time. Anyone in your business can become the contact center. That’s why we report on customer dialogues across the entire enterprise. Not just in the contact center. This allows you to focus on improving CX and streamline operations.Our AI Bots handle all routine customer requests, leaving more complex dialogues to live agents. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents work from a single pane of glass, without all kinds of point solutions, resulting in a faster call handling, saving costly time and over-delivering to the customer’s expectation.Run the Anywhere365 Dialogue Cloud on a private or public cloud or as-a-service. You are in control and can select the deployment model that works for you. Anywhere365 is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead. Let's connect, I’d be happy to show you a demo!