Anywhere365
Michael Eland is a skilled technical writer and product owner with extensive experience at ANYWHERE365® since September 2012, where responsibilities include functional and user training, business intelligence design, content management, and support engineering. Previous positions include sales at Multimate Made, an internship with Bouwbedrijf H. van de Wal B.V. focused on ERP process redesign, and various roles in ICT support at Hitachi Construction Machinery NV and Phylax ICT. Educational qualifications include a HBO in Bedrijfskundige Informatica from Avans University of Applied Sciences and multiple ICT management credentials from Radius College, complemented by an electrical degree from Dongemond College.
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Anywhere365
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Anywhere365 is a leading dialogue management and cloud contact center platform, trusted by 1,800 global enterprise customers, such as McDonalds, Philips, DHL and Emirates. Microsoft certified Anywhere365 as the world’s first Microsoft Teams Connected Contact Center. This certification confirms Gartner’s earlier recognition of the power ofAnywhere365 as a native solution to optimize Microsoft Teams with Cloud Contact Center and Enterprise Dialogue Management capabilities.Don't miss out on the most disruptive trend in business communications. Fully leverage all your existing investments in the Microsoft Stack to engage your customers effortlessly across any communications channels, from any device, location and at any time. Anyone in your business can become the contact center. That’s why we report on customer dialogues across the entire enterprise. Not just in the contact center. This allows you to focus on improving CX and streamline operations.Our AI Bots handle all routine customer requests, leaving more complex dialogues to live agents. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents work from a single pane of glass, without all kinds of point solutions, resulting in a faster call handling, saving costly time and over-delivering to the customer’s expectation.Run the Anywhere365 Dialogue Cloud on a private or public cloud or as-a-service. You are in control and can select the deployment model that works for you. Anywhere365 is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead. Let's connect, I’d be happy to show you a demo!