AO World
Nick Cooper is a seasoned professional with extensive experience in analysis and project management. Currently, as a Senior Analyst and Quality Analyst at AO since May 2021, Nick leads a small team focused on performance analysis and improving operational efficiency within the fleet. Previously, Nick worked as a Business Analyst at Diligenta, a subsidiary of Tata Consultancy Services, following a successful role in the Project Management Graduate Scheme. Notable achievements include leading various business change projects and enhancing operational processes related to pension products. Nick's career began with roles in fundraising at the Huntington's Disease Association and as an Assistant Fundraiser at Faccenda Foods Ltd. Educational credentials include a BA (Hons) in International Business from the University of Liverpool.
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AO World
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AO World Plc is an online retailer of electrical products. The Company operates through two segments: online retailing of domestic appliances to customers in the UK, and online retailing of domestic appliances to customers in Europe (excluding the United Kingdom). The Company offers over 5, 500 stock keeping units (SKUs) in the United Kingdom, approximately 2, 000 in Germany and over 600 in the Netherlands. The Company offers a range of ancillary services, such as customer finance options, an unpack and recycle service, product care packs, and disposal and connection services. In the United Kingdom, the Company operates in approximately three categories: Major Domestic Appliances (MDA), Small Domestic Appliances (SDA) and Audio Visual (AV). The MDA market offers built-in appliances, such as dishwashers. The SDA market comprises small appliances, food preparation and floor care. The AV market includes television, audio, set-top boxes, digital versatile disc (DVD) and Blu-Ray players.