Apertum Online
Shivangi S. is a seasoned professional with extensive experience in customer success and support management. Currently serving as a Senior Manager in Customer Success at Apertum Online since November 2022, Shivangi previously held the position of Manager of Learning Experience at upGrad, focusing on operational excellence and empowering teams. With a career that began as a Customer Service Advisor at 3 and evolved through various leadership roles at prestigious companies such as Sutherland Global Services, Firstsource Solutions Limited, and Ocwen Financial Corporation, Shivangi has developed a robust expertise in team management, customer support processes, and training initiatives. An educational background in Operations Management from Welingkar Institute of Management and a Diploma in Computer Engineering from Naval Institute of Technology further complements Shivangi's professional journey.
Apertum Online
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Apertum Online Private Limited was founded in March 2018 in Mumbai, India. We are a fast-growing mobile internet company providing business operations, technical and marketing services to B2B clients in the global gaming sector. We are a team with the perfect mix of youth and experience. We follow a client-first approach and ask the right questions to arrive at the perfect solutions. We strive to provide round-the-clock support. At Apertum Online Pvt. Ltd., we never compromise on quality. We provide best-in-class services to businesses and try to achieve the highest levels of customer satisfaction. We focus on customer centricity, provide intelligent creativity and prioritise operational efficiency. Apertum provides new age solutions in the three major focus areas in the 21st century – business operations, technology, and marketing.