Appara
Maria N Ghassemi has a diverse work experience spanning over several companies. Maria N began their career as a Client Services Representative at Telus Mobility from 2006 to 2010. In 2012, they worked as an Account Manager at Clio and later transitioned to become the Partner Services Manager at BroadbandTV (BBTV) from 2012 to 2013. Maria N then became the Head of Partner Experience at BBTV from 2013 to 2014. Maria joined Trulioo, a fraud and compliance systems provider, as the Manager of Customer Success from 2014 to 2016. Maria N continued their Customer Success career at Lendesk, a mortgage industry CRM and loan origination system, as the Manager from 2016 to 2019. Currently, Maria holds the position of Head of Product, Corporate at Appara since December 2021, and previously held the roles of Director of Customer Success from 2020 to 2023 and Customer Success Manager from 2019 to 2020. Overall, Maria N Ghassemi has a strong background in customer success management and has played key roles in driving success and growth across various industries.
Maria N Ghassemi completed their Master of Business Administration (MBA) degree in Business from Simon Fraser University in 2012. Prior to that, they earned a Bachelor's degree in Psychology from the University of the Fraser Valley in 2006. In addition to their formal education, Maria obtained certifications in various areas, including "Delivering a world-class customer support experience" from Intercom in November 2021, "Certified Customer Success Manager (CCSM) Level 1" from SuccessHACKER in August 2018, and "Audience Growth" from YouTube in March 2014.
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Appara
Appara is an integrated legal services application that saves you and your team time and delivers enhanced productivity. Unlike other applications, we have focused on the core of what you do, transactions and administration. Appara offers a spectrum of products from dedicated, single-purpose apps to a comprehensive solution for multi-step,multi-entity transactions to empower law firms to solve their most pressing needs regardless of budget while offering access to more powerful and higher-ROI features as they grow. Appara is built on the back of our proprietary automation engine and intelligent analyzer and leverages strategic integrations with industry leaders (Office 365, Quickbooks, DocuSign, AdobeSign). Appara delivers a significantly improved corporate records management and document automation experience to our customers. This means that our management team’s know-how is paired with market-leading AI, allowing you to complete your work in one place – accurately and fast.