Pierre-A. Masson

Pierre-A. Masson serves as the Director of Customer Operations at AppDirect since October 2016, leading Customer Support, Proactive Support, and Customer Analytics. Responsibilities include overseeing the Global Technical Support Organization, enhancing customer experience through collaboration with various teams, and implementing proactive incident management practices. Prior experience includes serving as Senior Manager of Business Operations at Radialpoint, focusing on operational performance and budget management, and holding multiple roles at Bell, including Data & Reporting Manager and Channel Marketing Program Manager, where responsibilities ranged from business intelligence to product performance analysis. Earlier in the career, Pierre-A. Masson was the Technical Support Lead at Vidéotron, emphasizing operational efficiency and executive escalations.