Applied Systems
Giovanni Hale is a skilled IT professional with extensive experience in technical support and service desk operations across various environments. Currently serving as a Tier 2 Service Desk Technician at Applied Systems since January 2023, Giovanni partners with C-level executives to provide high-touch IT support and leads enterprise hardware/software deployments. Prior roles include IT Support Specialist, Tier 2 Application Support Analyst, and Technical Support Engineer at several organizations, where Giovanni demonstrated strong problem-solving abilities and operational improvements, significantly enhancing efficiency and cost savings. Giovanni's career began in the US Navy as a Hospital Corpsman, and the individual is pursuing a Bachelor of Science in Cyber/Computer Forensics and Counterterrorism at Southern New Hampshire University.
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Applied Systems
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Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom.