Global Security Operations Center Operator

Introduction:

AppLovin is seeking a highly motivated and detailed-oriented Global Security Operations Center (GSOC) Operator to join our security team. The GSOC Operator will be responsible for monitoring and managing security systems, responding to incidents, and ensuring the safety and security of the company's assets, employees, and visitors. This role requires excellent situational awareness and the ability to handle emergency situations effectively. Other responsibilities also include regular patrols, vendor/contractor management, and health & safety. This person will be an intricate part of the AppLovin day to day. The ideal candidate has experience working in a fast-paced, dynamic environment and supporting the health & safety of employees. This role is based in our Palo Alto, CA HQ and is a 100% in-office role.

Responsibilities:

• Monitor security systems, including CCTV cameras, alarms, and access control systems.

• Respond promptly to security incidents, alarms, and emergencies. Coordinate with internal teams and external agencies (e.g., law enforcement, fire departments) as necessary.

• Maintain clear and effective communication with security personnel, management, and relevant internal stakeholders. Provide regular updates and reports on security status.

• Document and log all security incidents, alarms, and significant activities accurately and promptly. Prepare detailed incident reports and summaries.

• Conduct routine security assessments and risk analyses to identify vulnerabilities and recommend improvements to enhance security measures.

• Ensure all security systems are functioning correctly. Perform regular checks, troubleshoot issues, and coordinate maintenance and repairs as needed.

• Compile daily GSOC activities into daily shift reports

• Compile monthly, quarterly, and annual GSOC reports 

• Conduct daily patrols around the office interiors and exteriors

• Health & Safety Emergency Procedures: Assist Head of Security on executing emergency response protocols and procedures, including evacuations, lockdowns, and other crisis management actions.

• Monitor security ticketing system for all security requests (i.e badge or access)

• Assist w/ special projects/tasks as needed 

Requirements

• Minimum 3-4 years experience in GSOC

• Proficient in Word, Excel, JIRA, Gmail, and other Google products such as Google Docs

• California Security Guard license

• Prior security operations center (SOC) experience preferred

• Proficiency with security systems and technologies (CCTV, access control, alarm systems, etc.).

• Strong aptitude for staying focused and organized in a fast-paced environment with the ability to change gears quickly

• Excellent verbal and written communication skills

• Ability to communicate professionally and effectively via telephone and email

• Ability to interact with all levels of employees and visitors

• Superior multi-tasking and time-management abilities

• Strong attention to detail

• Ability to work in a team environment with a diverse group of staff essential

• Work experience in high-tech and/or start-up environment preferred 

• Flexibility to work in a 24/7 environment, including nights, weekends, and holidays (if needed)

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on March 12, 2024.

Please see the independent bias audit report covering our use of Covey here.