Sarah Andrews

Sarah Andrews is a Service Desk Automation Specialist at Aprio since December 2020, focusing on designing, developing, and deploying automation solutions to enhance Service Desk operations. Sarah has previously held roles as a Service Desk Analyst, where responsibilities included Microsoft Endpoint Manager, Office 365, and Zendesk administration, in addition to mentoring interns and creating user accounts. Earlier experience includes serving as a Service Desk Intern and a Student Assistant at Kennesaw State University's Information Technology Services, providing technical support, troubleshooting devices, and documenting service activities, as well as working in retail where customer assistance and cash transaction responsibilities were key. Sarah earned a Bachelor's degree in Information Systems from Kennesaw State University.