Gerald Hastie

Gerald Hastie is an accomplished customer experience expert with extensive leadership experience across various high-profile companies. Currently serving as an Advisor for Customer Experience at AptEdge, Gerald provides strategic guidance on growth, marketing, and product development. Previous roles include Senior Director of Trust and Safety at Roblox, Head of Global Customer Operations at Pinterest, and Global Director of Support Operations at MasterClass, where responsibilities included developing worldwide customer support strategies. Gerald also has experience as Director of Global Customer Support and Success at Evernote, Head of North American Care Operations at Google, Vice President of Customer Service at Time Warner Cable, and Senior Director at Comcast Cable. As the Founder and Principal Consultant at Tydan Management, Gerald focused on customer service delivery and business planning. Education includes an MBA in Finance from The Wharton School and dual bachelor's degrees in Electrical Engineering and Electrical and Electronics Engineering from Case Western Reserve University.