Matthew Polk-Navarro

Matthew Polk-Navarro possesses extensive experience in implementation and customer support across various roles in multiple companies. Currently serving as Implementation Team Lead and Implementation Consultant at Arcoro since October 2017, Matthew manages multiple implementations, guides clients through the process, and develops HR workflow solutions tailored to client needs. Prior to this role, Matthew worked at Digital Insight from September 2013 to February 2017 as Tier II Customer Support, where responsibilities included providing multi-channel customer support and collaborating with teams to resolve complex issues. Earlier experience at Intuit from September 2006 to September 2013 involved supporting sales agents and managing customer care, including product support for Quickbooks and facilitating third-party sales relationships.