Sylvianna Kaplan

Sylvianna Kaplan is an accomplished professional with extensive experience in application support, sales coordination, and customer service. Currently serving as an Application Support Analyst and previously as a Sales Coordinator at Ardent Mills since April 2015, Sylvianna has demonstrated a strong ability to enhance operational efficiency through developing processes for CRM systems. Prior experience includes roles as a Customer Care Specialist at Shamrock Foods and as an Office Coordinator at vNacelle, LLC, where significant improvements in call handling were achieved without increasing staff. At OppenheimerFunds from 1992 to 2009, Sylvianna excelled as a Business/Report Analyst and Training/Quality Specialist, implementing quality management techniques and mentoring customer service representatives to elevate performance. Additional expertise as a Workforce Management Analyst involved managing a substantial budget and headcount, contributing to expense control alongside senior leadership. Sylvianna also coordinated projects as a Project Coordinator with the Phoenix Team. Educational credentials include studies at Colorado Mesa University and Yuma High School.