Arise Virtual Solutions
David Borg has a diverse work experience spanning over 25 years. David has held various managerial roles in different industries. From 1995 to 1998, David worked as a Customer Service Manager at Powergen Pty. Ltd. Additionally, they served as the Operations Manager at simplygames.com from 1999 to 2001, and at CPA Global from 2001 to 2005. In 2005, they joined Clearstone Training and Recruitment as an Operations Manager, where they set up a customer service center and managed outsourced partners. David then worked as an Operations Consultant at Glasses Direct in 2008, before taking on an interim role as a Call Centre Manager at London Borough of Hackney from 2008 to 2009. David subsequently worked as a Project Manager at the same organization, successfully launching a new customer service center. David's most recent role was as Director Transformation Office at Arise, where they managed various projects including team relocations, recruitment tool implementation, and the launch of new services. David also worked as a Project Director to the CEO and as a Client Implementation and Senior Client Results Manager, working with clients like Apple, Ebay, Nespresso, and Sky.
David Borg obtained a BA Hons degree in History and English from Lancaster University, from 1990 to 1993. Furthermore, they have obtained additional certifications including the Generative AI Overview For Project Managers from the Project Management Institute and the Automation Pro I Certificate from Workato.
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Arise Virtual Solutions
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Arise is the platform enabling more meaningful customer experiences. Since its inception, Arise has peeked beyond the horizon to create the future of CX. The Arise® Platform connects individual CX practitioners to the world’s best brands around the globe, revolutionizing the way customer experiences are made. Whether it’s matching contact arrival patterns, unexpected volume bursts or seasonal demands, quickly and easily scale operations up or down while eliminating the need for extensive hiring or layoffs. Up to 200% intra-day flex and Up to 600% seasonal flex. Arise Flex helps control costs. You can reduce your total FTE need by leveraging Arise’s scheduling methodology to place resources at the exact times you forecast customer demand. No overstaffing and no shortfall. Simply match human capital with customer demand.