Arise Virtual Solutions
Joe Ferraino is an experienced project manager and technology leader with over 30 years in the industry. Currently serving as a Senior Project Manager at Arise Virtual Solutions Inc. since January 2010, Joe has a strong background in development and project management. Prior to this role, Joe held various leadership positions, including Director of Development at Prosodie Interactive and Director of Applications Development at PRC LLC. Additionally, Joe served as Director of Software Quality Assurance at Precision Response Corporation and was a Team Leader for the OS2 MMPM/2 project at IBM from 1992 to 1997.
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Arise Virtual Solutions
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Arise is the platform enabling more meaningful customer experiences. Since its inception, Arise has peeked beyond the horizon to create the future of CX. The Arise® Platform connects individual CX practitioners to the world’s best brands around the globe, revolutionizing the way customer experiences are made. Whether it’s matching contact arrival patterns, unexpected volume bursts or seasonal demands, quickly and easily scale operations up or down while eliminating the need for extensive hiring or layoffs. Up to 200% intra-day flex and Up to 600% seasonal flex. Arise Flex helps control costs. You can reduce your total FTE need by leveraging Arise’s scheduling methodology to place resources at the exact times you forecast customer demand. No overstaffing and no shortfall. Simply match human capital with customer demand.