Arise Virtual Solutions
Kostas Parousis Orthodoxou is a seasoned professional in business analysis with extensive experience across various industries. Currently serving as a Senior Business Analyst at Arise Virtual Solutions Inc. since September 2021, Kostas specializes in customer management outsourcing solutions. Previous roles include Information Technology Business Analyst at SBM Management Services, LP, and Business Analyst at SG Digital and Intralot, where responsibilities encompassed creating business requirements and user stories, collaborating with product managers, and translating business needs into functional specifications. Kostas also has experience as an IT Project Management Consultant at Stratis and has contributed to technical project consultations for EU initiatives. Academically, Kostas holds a Master of Science in Computer Science from UCL, a PhD in Evolutionary Algorithms and Complex Networks from the University of Peloponnese, and a Bachelor of Engineering in Electronics and Computer Engineering from the University of York.
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Arise Virtual Solutions
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Arise is the platform enabling more meaningful customer experiences. Since its inception, Arise has peeked beyond the horizon to create the future of CX. The Arise® Platform connects individual CX practitioners to the world’s best brands around the globe, revolutionizing the way customer experiences are made. Whether it’s matching contact arrival patterns, unexpected volume bursts or seasonal demands, quickly and easily scale operations up or down while eliminating the need for extensive hiring or layoffs. Up to 200% intra-day flex and Up to 600% seasonal flex. Arise Flex helps control costs. You can reduce your total FTE need by leveraging Arise’s scheduling methodology to place resources at the exact times you forecast customer demand. No overstaffing and no shortfall. Simply match human capital with customer demand.