Arise Virtual Solutions
Ross Firtell is a seasoned legal professional with extensive experience in corporate law, currently serving as Senior Corporate Counsel for Arise Virtual Solutions Inc. since 2020, where the focus is on legal matters for a leading virtual BPO call center services company. Prior to this role, Ross held positions as General Counsel at Assured Storm Protection from 2017 to 2020, and as Senior Counsel at Impellam North America from 2012 to 2016. Additional experience includes serving as Associate Counsel at Spherion from 2010 to 2012 and as an Attorney at Law with a focus on business transactions, contracts, intellectual property, and litigation from 2005 to 2010. Ross Firtell earned a Juris Doctor from the University of Florida's Fredric G. Levin College of Law and a Bachelor of Science in Accounting from the University of Florida's Warrington College of Business.
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Arise Virtual Solutions
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Arise is the platform enabling more meaningful customer experiences. Since its inception, Arise has peeked beyond the horizon to create the future of CX. The Arise® Platform connects individual CX practitioners to the world’s best brands around the globe, revolutionizing the way customer experiences are made. Whether it’s matching contact arrival patterns, unexpected volume bursts or seasonal demands, quickly and easily scale operations up or down while eliminating the need for extensive hiring or layoffs. Up to 200% intra-day flex and Up to 600% seasonal flex. Arise Flex helps control costs. You can reduce your total FTE need by leveraging Arise’s scheduling methodology to place resources at the exact times you forecast customer demand. No overstaffing and no shortfall. Simply match human capital with customer demand.