Arise Virtual Solutions
Tinica Mullings is an experienced professional who has worked in various roles related to business intelligence, reporting, analytics, and workforce analysis. In their current role as Director Business Intelligence at Arise, Tinica manages a team of analysts, developers, and engineers, oversees data governance policies, and identifies automation opportunities. Prior to this, Tinica held positions such as Sr. Manager of Enterprise Reporting and Analytics, Sr. Manager of Customer Reporting and Analytics, Portfolio Support Manager, and Insight Analyst. Tinica also has previous experience in workforce analysis from their time at Life Extension and iQor. Tinica holds a degree from Florida Memorial University.
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Arise Virtual Solutions
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Arise is the platform enabling more meaningful customer experiences. Since its inception, Arise has peeked beyond the horizon to create the future of CX. The Arise® Platform connects individual CX practitioners to the world’s best brands around the globe, revolutionizing the way customer experiences are made. Whether it’s matching contact arrival patterns, unexpected volume bursts or seasonal demands, quickly and easily scale operations up or down while eliminating the need for extensive hiring or layoffs. Up to 200% intra-day flex and Up to 600% seasonal flex. Arise Flex helps control costs. You can reduce your total FTE need by leveraging Arise’s scheduling methodology to place resources at the exact times you forecast customer demand. No overstaffing and no shortfall. Simply match human capital with customer demand.