ARMS Reliability
Nicole Newby has extensive experience in business operations and customer service management. Currently serving as Business Operations Manager and Business Analyst at ARMS Reliability since August 2021, Nicole previously held multiple roles at Homecare Homebase from February 2017 to June 2021, including System Administrator and Implementation Manager. Earlier positions include Customer Care Team Lead and Senior Customer Care Specialist at Bellhops from June 2015 to January 2017, where responsibilities encompassed team productivity management and escalated customer issue resolution. Nicole's early career involved working as a Job Coach and Attendant at Berry Family Services, a Respite Provider at Outreach Health Services, and a Store Manager at Yumilicious Franchise, LLC. Nicole holds a Bachelor's degree in American Sign Language (ASL) from Maryville College.
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ARMS Reliability
ARMS Reliability is a leading, global provider of reliability solutions. We're transforming the way asset intensive organizations manage asset reliability, through innovative technology, advisory services and decades of reliability engineering experience. Pioneers of best practice approach; Asset Strategy Management, powered by OnePM®, we are fundamentally changing the way Industry manages reliability to deliver a step-change in asset performance and achieve the optimal balance of cost, risk, and performance. Continuing our journey to make reliability a reality for our customers, we are now a part of Baker Hughes, a global energy technology company, within the Bently Nevada portfolio. Combining our broad range of asset management and reliability solutions, software and expertise, with Bently Nevada's asset condition monitoring and protection solutions, we are set to deliver full asset lifecycle solutions to market and provide our customers unparalleled access to a depth of capabilities through our approach to Integrated Asset Performance Management.