Armsoftech Private Limited
Sishir Kalita is an accomplished Principal Data Scientist at Armsoftech Private Limited since November 2019, specializing in voice and NLP technologies for the BFSI and travel sectors, while managing and mentoring the speech team. Previous roles at Armsoftech include Senior Data Scientist and Speech Team Lead, where Sishir led the development of machine learning models for voicebots and contact center analytics. Sishir's academic background includes a PhD from the Indian Institute of Technology, Guwahati, focused on speech technology and pathological speech signal processing, along with an MTech from Tezpur University and an MSc from Gauhati University. Earlier career experiences include guest faculty roles at Assam (Central) University and North Eastern Hill University, as well as an MTech project trainee position at CSIR-CEERI, concentrating on real-time people tracking using computer vision techniques.
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Armsoftech Private Limited
Armsoftech.AIR is one of the fastest growing AI and Bot Solution companies in India. We are the leader in delivering a broad spectrum of Customer Experience by utilising our in-house AI and Speech Technology platforms across multiple industries. Among other accolades, Armsoftech.AIR can be credited with pioneering the creation of VIDYA, India’s first NLP Conversational AI that can speak not just English but 10 Indian languages including Hinglish (a blend of Hindi and English used by speakers of Hindi) Our AIR Voice BOT can be used by businesses to leverage intelligent dialogue with their customers with minimal human intervention. This Interactive BOT allows customers the convenience of addressing their concern at any time of the day and not be limited to official office hours. Some of our other products include WhatsApp Bot, Chatbot, CRM & Dialler, DIY BOT, Text-to-Speech, Speech – to – Text and many more. We started our journey by solely focusing on the BFSI industry and currently have many of India’s leading private banks as our clients across various verticals. Building strong relationships with our clients led to various innovations to improve the customer’s experience, the most notable one being the Man-Machine Model. This metamorphosis in the industry has led Armsoftech.AIR to become one of the top-rated companies in the Voice Based Services. Our team consists of professionals coming from various backgrounds which include Customer Support, Technology and Industry specialists who bring in around 40 years of collective experience to the table. Together they converge with their skills and expertise to create the perfect products and services required by our existing clients and Indian industry at large. Today we are diversifying into other industries such as Telecom, Insurance and more. We have won various awards for our innovation in the AI space such as the ICICI Bank Innovation Award 2020 and the Economic Times Excellence Awards 2021