Armstrong World Industries
Jill Crager was named senior vice president, Sales Operations in 2022. In this position, she is responsible for all distribution and direct sales channels, pricing, customer service and commercial digitalization.
Previously, Jill served as vice president, Digitalization where she led the effort to optimize Armstrong’s customer experiences through digital platforms and initiatives, simultaneously building and leveraging new technologies to enhance the company’s preeminent sales and service model. From 2013 to 2019 she was vice president, National Accounts and Retail, where she led the expansion of existing and new sales and distribution channels including bringing Armstrong products to maintenance, repair and operations and healthcare group purchasing organizations. Jill joined the company in 1998 in the information technology (IT) department before transitioning to customer-focused roles in 2005 when she became the leader of AWI’s customer focus center.
Jill earned her degree in Computer Science from The Pennsylvania State University.
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Armstrong World Industries
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Armstrong World Industries, Inc. (AWI) is a global producer of ceiling systems. The Company owns and operates the Building Products (Ceilings) segment. The Company designs, manufactures and sells ceiling systems (primarily mineral fiber, fiberglass wool and metal) around the world. Its products are used in commercial and institutional buildings. Its geographical segments include Americas (including Canada); Europe, Middle East and Africa (including Russia) (EMEA), and Pacific Rim. As of December 31, 2016, it had 15 manufacturing plants in eight countries, including six plants located throughout the United States. Its Americas segment sells products for use in single and multi-family housing. It sells commercial products to building materials distributors re-selling its products to contractors, subcontractors' alliances, architect and design firms, and facility owners. Residential ceiling products are sold in the Americas primarily to wholesalers and retailers.