ARQ Group Ltd
Suraj Adhikari is an experienced customer care and technical support professional with a background in information technology. Currently working as a Customer Care Representative at Melbourne IT since June 2023, Suraj manages customer inquiries and provides technical support through various channels. Previously, Suraj served as an Information Technology Support Administrator at Connect IT Specialists, resolving technical difficulties and utilizing the ServiceNow ticketing system for efficient support. Additionally, experience includes a role as a Help Desk Support Analyst at Builders Academy Australia, where Suraj addressed user issues and maintained records with a service ticketing system. Suraj holds a Bachelor's degree in Information Technology from the Victorian Institute of Technology and completed a Professional Year program at Performance Education.
ARQ Group Ltd
Arq Group Limited, formerly Melbourne IT Limited, is an Australia-based company engaged in offering services to small to medium business (SMB), and enterprise and government clients. The Company's segments include SMB Solutions and Enterprise Services (ES). The SMB Solutions segment operates in the Web services business in Australia and New Zealand, offering customers a range of solutions to run an online business. These services include domain name registrations and renewals, Website and e-mail hosting, Website design services, online marketing, Website security, and online tools and solutions. Customers are primarily in the small to medium enterprise (SME) sector. SMB Solutions also supplies a technical and support solution for domain name registration, shared hosting and other online business services to a global network of reseller clients. The ES segment is a cloud and mobile solutions provider for Australian enterprise and government organizations.