ARQ Group Ltd
Tim Keen is an experienced IT consultant with a diverse background in customer service and technical support. Currently serving at P1 Technology since April 2018, Tim Keen also works as a Customer Service Representative at Melbourne IT, focusing on domain management, DNS, and Exchange email. Previous roles include providing customer support at Lanier Australia and iPrimus, where responsibilities encompassed handling inbound and outbound calls, technical troubleshooting, and resolving printing and internet issues. Tim Keen began a career in technical support at TeleTech and gained early experience as an IT Technician at Autoliv Australia, demonstrating a solid foundation in IT and customer care throughout various positions from 2003 to the present.
ARQ Group Ltd
Arq Group Limited, formerly Melbourne IT Limited, is an Australia-based company engaged in offering services to small to medium business (SMB), and enterprise and government clients. The Company's segments include SMB Solutions and Enterprise Services (ES). The SMB Solutions segment operates in the Web services business in Australia and New Zealand, offering customers a range of solutions to run an online business. These services include domain name registrations and renewals, Website and e-mail hosting, Website design services, online marketing, Website security, and online tools and solutions. Customers are primarily in the small to medium enterprise (SME) sector. SMB Solutions also supplies a technical and support solution for domain name registration, shared hosting and other online business services to a global network of reseller clients. The ES segment is a cloud and mobile solutions provider for Australian enterprise and government organizations.