Employee Experience Coordinator

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. 

Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Artera is seeking a dedicated Employee Experience Coordinator to join the HR team and play a critical role in maintaining a positive and productive work environment. This position will provide essential support to the People team, assisting with key HR administrative functions and ensuring seamless office operations. As the go-to person for all things office-related, this role will be responsible for making sure the office runs smoothly and consistently supports our in-office employees.

This position is based in our Santa Barbara HQ office and requires a presence on-site five days a week to ensure reliable support for our team and to foster a cohesive employee experience. The Employee Experience Coordinator will be pivotal in contributing to a culture where employees feel engaged, supported, and organized by staying on top of compliance-related tasks, facilitating the employee onboarding and offboarding programs, responding promptly to phone and mail inquiries, and creating a well-organized office environment. This role may regularly lift and carry objects, such as boxes or office supplies, weighing up to 25 pounds. Reasonable accommodations may be made for individuals to perform essential duties safely and effectively.

Responsibilities

• Provide administrative support for the People team, assisting with employee onboarding, offboarding, and HR verifications.
• Maintain a clean, safe, and welcoming office environment and oversee day-to-day operations, including mail, phone lines, and supply management.
• Coordinate in-office events and partner with Talent Acquisition for onsite interviews to enhance the employee experience.
• Serve as the main contact for office operations, offering proactive support to in-office employees.
• Support HR administrative tasks, including updates in the HR system and role changes.
• Contribute to employee experience initiatives, helping foster a positive and organized office culture.

Requirements

• Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Excellent collaboration skills and a customer service mindset.
• Proven problem-solving abilities and resilience in a fast-paced environment.
• Strong planning and prioritization skills, with exceptional time management.
• Demonstrated operational excellence in handling day-to-day administrative and office support tasks.

Bonus

• Previous experience in an HR or office management role.
• Prior administrative experience supporting a People or HR team.