Sales Analyst

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. 

Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Artera’s RevOps team is looking for a new Sales Analyst to join the team. Your primary goal is to make the sales reps’ jobs easier. You will play a critical role in driving revenue growth and facilitating cross-functional collaboration. The right person for this role is motivated by improving processes and thrives in an ambiguous environment. You are someone who enjoys working on exciting challenges; you have worked on sales process improvement projects before and would be excited to repeat this again at a new organization. You have a mindset of innovation and are excited to bring your ideas to this team. You are driven by delivering a great experience to your stakeholders and have a team first mindset. You are growth oriented and want to work on a team that is always looking for how we can make things better. You will report into our Manager of Revenue Operations.

Responsibilities

• Assist with deals and order processing; review deals in deal desk efficiently and effectively
• Expedite the sales process; help the sales reps navigate internal processes
• Connect different stakeholder groups and drive internal communication forward to ensure alignment
• Partner with Sales, CX, and Finance to understand their business priorities and understand how RevOps can support their goals
• Gather data and share it accordingly; assessing gaps in data and escalating those gaps
• Assist with contracting order forms
• Own documentation for new or changing processes; support and train the sales reps as necessary
• Run commissions and elevate our process
• Serve as quality control for the sales team; review deal structure and audit for deal sizes
• Create standardization from scratch
• Continually looking for ways to improve processes and uplevel this team

Requirements

• 1-3 years of relevant work experience in a Operations, SalesOps, RevOps, BizOps, Sales Enablement, Deal Desk, Contracts, or similar type of role for a software company
• Strong interpersonal skills; experience working collaboratively with all levels and areas of an organization and knows how to build stakeholder partnerships
• Experience writing SOPs for Sales and CX teams
• High degree of initiative; go-getter attitude
• Proactive but also highly responsive; acts with a sense of urgency
• Excellent written and verbal communication skills
• Strong independent worker; comfortable operating with a high level of autonomy
• Highly organized and process oriented
• Salesforce experience
• Strong experience in Google Suite
• Strong Excel skills
• Able to travel monthly to SB HQ (if not already living in the area)
• Able to work non-standard hours as needed (i.e. end of quarter)

Bonus

• Salesforce CPQ experience
• Jira experience
• Contract management system experience
• SaaS company experience
• Startup experience

Our Expectations

• Within 30 days you will…
• Understand our sales process high level, understand the cross-functional relationships between RevOps, Sales, Finance, and CX
• Understand our different sales channels (Federal, Channel, Direct, etc.)
• Within 60 days you will…
• Support order form creation
• Support deal approvals
• Support order processing
• Support commission calculations
• Within 90 days you will…
• Develop plans to elevate and scale processes