Susan Lawson

Susan Lawson possesses extensive experience in customer care and quality assurance, currently serving as a Customer Care Advocate and Order Management Specialist at Articulate since June 2015. Prior roles include Quality Assurance Technician at Nature's Path Foods, where responsibilities encompassed compliance with Good Manufacturing Practices, and technical support for QuipWare at Dealer Information Systems. Additionally, Susan coordinated administrative tasks for the Bread Loaf School of English at Middlebury College and served as an Operations Specialist in the United States Navy for over two decades. With degrees in Information Technology and Business Administration, Susan also co-owned and managed Doug’s Computer Services, overseeing finance, employee management, and customer service.