Arval BNP Paribas Group
Suzanne Ford has extensive experience in customer experience and transformation, currently serving as the Head of Customer Transformation at Arval BNP Paribas Group since December 2012. In this role, Suzanne is responsible for shaping the international customer experience strategic vision and fostering a customer-centric culture across the organization. Suzanne has previously held various leadership positions at Arval, including Head of Customer Experience and Head of Customer Services in both the Corporate and SME Divisions, where significant contributions included implementing customer service strategies, developing training programs, and enhancing customer satisfaction metrics. Prior to their tenure at Arval, Suzanne worked as a Credit Risk Manager at Allstar Business Solutions Limited and held roles in finance and credit analysis at Arval and Bank of Scotland.
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Arval BNP Paribas Group
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Arval specializes in full-service vehicle leasing and new mobility solutions, leasing more than 1.6 million vehicles at the end of June 2023. Every day, more than 8,000 Arval employees in 29 countries offer flexible solutions to ensure seamless and sustainable journeys for its customers, ranging from large international corporate groups to smaller companies and individual retail clients. Arval is a founding member of the Element-Arval Global Alliance, a strong partnership in the fleet management industry, whose members manage more than 4.4 million vehicles across 56 countries. Arval was founded in 1989 and is fully owned by BNP Paribas. Arval is positioned within the Group’s Commercial, Personal Banking & Services division.