ASAPP
Bobby Kovalsky is a seasoned professional with extensive experience in analytics and strategic insights. Since March 2021, Bobby has served as a Senior Value and Insights Strategist at ASAPP, following a progressive career at MediaCom from June 2018 to March 2021, where roles included Analytics Manager and Senior Analyst. Prior to this, Bobby held the position of Graduate Assistant for College Events at Providence College from August 2017 to June 2018. Bobby holds an MBA in Business Analytics and a Bachelor's degree in Finance and Management, both from Providence College.
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ASAPP
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ASAPP AI Native® products, driven by advances in fundamental AI research, make organizations highly productive and effective by augmenting human activity and automating the world’s workflows. The ASAPP Customer Experience Performance (CXP) platform provides Contact Center customer care and sales agents with a platform to know the right thing to sayand the right action to take, in real-time. The ASAPP machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. The company has offices in New York, Silicon Valley, London and Buenos Aires.