ASAPP
Chris Arnold serves as the Vice President of CX Strategy at ASAPP since March 2020, focusing on enhancing contact center experiences using machine learning and natural language processing technologies. Previously, Chris held various leadership roles at Verizon from January 2010 to February 2020, including Global Director of Consumer Desktop Technology, where responsibilities included modernizing approximately 50,000 consumer service desktops, and National Director of Technical Experience, overseeing customer tech strategy. Prior experience includes serving as Regional Director of Contact Center Operations and Director of Customer Service at Verizon, as well as Director of Technical Services at Alltel Wireless. Chris holds an MBA and multiple degrees from Clemson University.
This person is not in any offices
ASAPP
14 followers
ASAPP AI Native® products, driven by advances in fundamental AI research, make organizations highly productive and effective by augmenting human activity and automating the world’s workflows. The ASAPP Customer Experience Performance (CXP) platform provides Contact Center customer care and sales agents with a platform to know the right thing to sayand the right action to take, in real-time. The ASAPP machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. The company has offices in New York, Silicon Valley, London and Buenos Aires.