ASAPP
Federico Martinez is a Senior Software Engineering Manager at ASAPP since July 2019, focusing on coaching and mentoring diverse teams to develop scalable services and applications. Prior experience includes roles as Software Engineering Manager at ASAPP, where responsibilities included building high-performance teams for machine learning products, and CTO at Sumaprop, leading an engineering team through agile methodologies. Federico also created the Multiselect for Trello extension and held engineering positions at Navent and MicroTeam. Educational qualifications include a Master’s and Bachelor's degree in Computer Science from the University of Buenos Aires.
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ASAPP
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ASAPP AI Native® products, driven by advances in fundamental AI research, make organizations highly productive and effective by augmenting human activity and automating the world’s workflows. The ASAPP Customer Experience Performance (CXP) platform provides Contact Center customer care and sales agents with a platform to know the right thing to sayand the right action to take, in real-time. The ASAPP machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. The company has offices in New York, Silicon Valley, London and Buenos Aires.