ASAPP
Francis Raymond possesses extensive experience in product and interaction design, currently serving as a Senior Staff Product Designer at ASAPP since August 2018. Previous roles include Experience Lead and Senior Interaction Designer at Huge, where responsibilities encompassed leading interdisciplinary teams, research, and user journey optimization. Earlier experience includes working as an Interaction Designer at StressLimitDesign, focusing on user experience for startups, and contributing to the development of soft electronic circuits as a Research Assistant at XS Labs. Francis began the professional journey as a Travel Coordinator at Sigma Assistel and gained management experience as a Supervisor at Tourisme Jeunesse. Educational background includes a B.F.A. in Intermedia - Computer Arts from Concordia University and a Certificate in Communications - Multimedia from UQAM.
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ASAPP
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ASAPP AI Native® products, driven by advances in fundamental AI research, make organizations highly productive and effective by augmenting human activity and automating the world’s workflows. The ASAPP Customer Experience Performance (CXP) platform provides Contact Center customer care and sales agents with a platform to know the right thing to sayand the right action to take, in real-time. The ASAPP machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. The company has offices in New York, Silicon Valley, London and Buenos Aires.