ASAPP
Ivan Lee is a highly skilled engineering professional with extensive experience in platform engineering and quality assurance. Currently serving as a Principal Platform Engineer at ASAPP, Ivan has also held various engineering and leadership roles, including Senior Staff Platform Engineer and Staff Platform Engineer. Prior freelance work as a DevOps Architect highlights expertise in cloud solutions and infrastructure management. Previous experience at Aaptiv includes roles as Tech Lead for Infrastructure and Testing and Lead Test Engineer. At OnDeck, Ivan served as Director of Quality Engineering, overseeing quality assurance efforts, and held positions as Senior Manager, QA, and Quality Assurance Engineer. Early career experience includes working as a Software Testing Engineer at RealNetworks.
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ASAPP
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ASAPP AI Native® products, driven by advances in fundamental AI research, make organizations highly productive and effective by augmenting human activity and automating the world’s workflows. The ASAPP Customer Experience Performance (CXP) platform provides Contact Center customer care and sales agents with a platform to know the right thing to sayand the right action to take, in real-time. The ASAPP machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. The company has offices in New York, Silicon Valley, London and Buenos Aires.