ASAPP
Kyle Hager is a seasoned professional in linguistics and data curation, currently serving as Lead Data Curation at ASAPP since November 2021, having previously held roles such as Data Curation Associate and ML Data Linguist at Amazon. Hager's career includes significant experience as a Linguist at ASAPP and Appen, focusing on audio transcription and semantic annotation. Hager has contributed to educational efforts as an English Second Language Instructor and university lecturer, while also engaging with community outreach through AmeriCorps VISTA. Hager holds a Master’s Degree in Linguistics from San Francisco State University and a Bachelor’s Degree in History and Philosophy from Morehead State University.
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ASAPP
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ASAPP AI Native® products, driven by advances in fundamental AI research, make organizations highly productive and effective by augmenting human activity and automating the world’s workflows. The ASAPP Customer Experience Performance (CXP) platform provides Contact Center customer care and sales agents with a platform to know the right thing to sayand the right action to take, in real-time. The ASAPP machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. The company has offices in New York, Silicon Valley, London and Buenos Aires.