ASAPP
Max Black has extensive experience in sales, solutions engineering, and customer success, currently serving as Vice President at ASAPP. Prior roles include Engagement Manager and Managing Consultant at IBM Watson Group, where Max focused on innovative solutions within Global Business Services. Initial professional experience included internships with the City of Philadelphia, IBM Global Business Services, and Milagrow India's leading service robot brand. Max holds a dual Bachelor of Science and Bachelor of Arts degree in Finance from the University of Pennsylvania and completed education at The Haverford School.
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ASAPP
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ASAPP AI Native® products, driven by advances in fundamental AI research, make organizations highly productive and effective by augmenting human activity and automating the world’s workflows. The ASAPP Customer Experience Performance (CXP) platform provides Contact Center customer care and sales agents with a platform to know the right thing to sayand the right action to take, in real-time. The ASAPP machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. The company has offices in New York, Silicon Valley, London and Buenos Aires.