ASAPP
Ricardo Bandeira is an experienced professional in solutions consulting and product management, currently serving as the Director of Solutions Consulting at ASAPP since June 2022. Prior roles include Director of Enterprise Solutions Consulting and Principal Sales Engineer at LivePerson, where focus was on enhancing communication through conversational commerce. At Aspect Software, Ricardo held positions as Senior Product Manager and Sr. Manager of Cloud Solutions Architects, achieving significant transformation in business models and product management. Prior experiences include technical project management and architecture roles across various companies such as Voxeo, ONI, Optimus, and Nokia Siemens Networks, with expertise in voice network technology and cloud solutions. Ricardo holds a Master's degree in Networks Communication and Information Engineering from Instituto Superior Técnico.
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ASAPP
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ASAPP AI Native® products, driven by advances in fundamental AI research, make organizations highly productive and effective by augmenting human activity and automating the world’s workflows. The ASAPP Customer Experience Performance (CXP) platform provides Contact Center customer care and sales agents with a platform to know the right thing to sayand the right action to take, in real-time. The ASAPP machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. The company has offices in New York, Silicon Valley, London and Buenos Aires.