ASAPP
Rohan Shinde is a seasoned professional in data infrastructure and business intelligence with extensive experience spanning over 17 years. Currently serving as the Sr. Engineering Manager in Data Infrastructure & Engineering and previously as the Sr. Business Intelligence Manager for Product Analytics at ASAPP since April 2019, Rohan has demonstrated expertise in driving analytics initiatives. Prior roles include leading data visualization at AIG and working as a Sr. BI Systems Analyst at NewAge Software & Solutions. Rohan's career also features significant positions at Apex Technology Group Inc., focusing on business intelligence across various prestigious organizations such as AIG, DTCC, and Morgan Stanley. Rohan holds a Bachelor of Science degree in Computer Engineering from the New Jersey Institute of Technology, attained from 2001 to 2005.
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ASAPP
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ASAPP AI Native® products, driven by advances in fundamental AI research, make organizations highly productive and effective by augmenting human activity and automating the world’s workflows. The ASAPP Customer Experience Performance (CXP) platform provides Contact Center customer care and sales agents with a platform to know the right thing to sayand the right action to take, in real-time. The ASAPP machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. The company has offices in New York, Silicon Valley, London and Buenos Aires.