Shannon Pretty

Shannon Pretty is an experienced operations and change management professional with a strong background in process optimisation and cultural transformation. Currently serving as the Head of Operations Transformation at ASB Bank since July 2022, Shannon has previously held roles such as Senior Manager Operations Optimisation and Senior Manager Process and Change within the same organization. Prior experience includes positions at Commonwealth Bank as a Change Manager, where responsibilities involved advising regulatory teams on project management and change initiatives, and a diverse role at Kiwi Asset Finance focusing on HR, recruitment, and cultural change. Shannon's career began at Toyota Finance New Zealand Ltd, holding various positions including Continuous Improvement Analyst and Credit Supervisor, where strategic organizational improvements were implemented. Additionally, significant experience as a Customer Success Manager at Promapp Solutions was dedicated to assisting clients with system implementations and training programs.