Taylor Milliman

Software Engineer - AI Voice Agents at Assembled

Taylor Milliman is an experienced engineering manager specializing in vendor management at Assembled since June 2020, currently leading a team to launch a new product aimed at optimizing BPO operations for CX teams. Previously, Taylor held roles as a software engineer at Thumbtack, where responsibility included enhancing notification relevance and reducing support volume, and contributed as a freelance software engineer for Giveth.io. Earlier experience also includes a software engineering internship at Braintree, focusing on dispute processing, and a research assistant position at Bucknell University, where contributions involved developing predictive models for Solid Oxide Fuel Cell performance. Taylor earned a BS in Chemical Engineering and Computer Science from Bucknell University and completed a Full Stack Web Development Certification from freeCodeCamp.

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San Francisco, United States

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Assembled

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A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.