Leigh Horte

Leigh Horte has extensive experience in IT service management and process improvement, currently serving as the Lead ITSM Problem Manager at athenahealth since July 2018, where significant advancements were made in developing and evolving the ITSM Problem Management process for major incidents. Prior to this role, Leigh held various positions at MathWorks, including RCA Program Manager and Software Process Improvement Leader, where efforts led to notable enhancements in process quality and substantial reductions in market bugs. Additional management roles were undertaken at SavaJe Technologies and Wildfire Communications, complemented by a strong educational background in Business Communication and Information Technology from Bentley University and the University of Massachusetts Lowell, along with certifications in management and ITIL 4 Foundation.